Portugal Beach
14 Jun
2021

The travel industry is in Government induced turmoil

 There was light at the end of the tunnel. The “traffic light” system that categorised destinations as Green, Amber or Red seemed to make sense. Here was a way that destinations could slowly but surely be brought back online as viable, convenient, holiday hotspots.
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Sell By
11 Sep
2017

Service beyond the Sell By Date

 A recent study by Carlson Wagonlit Travel has discovered that business travellers tend to take four technology devices with them on trips. The survey of more than 1,900 business travellers found that, on average, they carry four different types of technology (mobile phone, tablet, laptop, etc.), with the smartphone being the one “travel tool they can’t live without.”
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12 Jun
2017

The lesson we can learn from BA

 There are plenty of opinions to be heard about the tech problems that British Airways suffered and the way the downtime was handled. It surely has to rank as one of the worst public relations disasters in the airline’s history.
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Beachholiday
20 Apr
2017

Does Price Differentiation Discriminate Against Families?

 A headline news story in the UK media a couple of weeks ago was: Term-time holidays: Supreme Court rules father must pay fine for taking daughter out of school.
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The Tourist
13 Mar
2017

DMOs vs Tour Operators

 In the heady young days of the Internet, we were making predictions about how the web would change the face of travel. A popular prediction amongst ‘thought leaders’ was that the web would catalyse the death of the travel agent. Quite a few did die but quite a few remained. Another sector of the industry was also predicted to undergo a transformation. This was tourism.
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