Voice
06 Jan
2020

Voice – The New Super Aggregator

 With a New Year starting it’s always fun to look ahead at what technology might be bringing us. One of the most exciting tech developments over the last few years has been the rise of voice devices.
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Video Killed The Radio Star
29 Jan
2019

Video Killed the Radio Star

 Retailers need to sell where the customers are. Wind back quite a few centuries and markets would probably have been the predominant shopping channel. As towns built up, the high street came to dominate as a convenient place to shop. Then came the shopping centres.
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The Disloyal Customer
17 Dec
2018

The Disloyal Customer

 I was at a conference the other day and, whilst awaiting the first speaker’s presentation, I was chatting with the lady next to me. I am not sure how it came up in conversation, but the subject we started talking about was customer loyalty programmes and their associated loyalty cards.
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Multi Modal
28 Oct
2018

Is Multi-Modal the next big thing?

 Quite a few years ago (pre-Internet) I was commissioned to carry out a feasibility study for a large telecommunications organisation. The idea was to test the concept of an electronic transport marketplace (ETM) covering the whole of mainland United Kingdom.
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Messages
23 Jul
2018

Getting the Message

 The news that Etihad passengers will be able communicate with the airline via WhatsApp got me thinking about my own messaging apps. I use quite a few. On my mobile I have Whatsapp, Facebook Messenger, Skype, LinkedIn, Snapchat, Viber and good old SMS. Apart from SMS, they all provide global communication for free.
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Sophia
16 Mar
2018

Losing your Voice

 I have been doing some research for a presentation that I will be giving next month. I am going to be talking about our future customers – Generation Z.
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Emotipiechart
14 Aug
2017

What’s love got to do with it?

 In the last month I was invited by an airline to contribute to a strategy day, an away day for their senior executives to ponder the bigger picture and how they might take their airline forward in the next few years. A few external experts such as me had been invited along to the strategy day. Our purpose was to provide some food for thought to catalyse discussion amongst the executives present.
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Crystalball
16 Mar
2016

Predicting Disruption

 Disruption is the buzzword of our times. It is being powered by forward-thinking entrepreneurs who have the vision and tenacity to make their dreams come true.
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Vacation Planning
19 Nov
2015

The Two Ps

 I had a busy few days at World Travel Market at the beginning of this month. On Monday, I was moderating the WTM Travel Innovation Summit in Association with TTI and taking part in an Arabian Travel Market Roundtable. On Tuesday, I was running my Genesys Sessions seminars, non-stop from 10:30 to 17:30.
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Video
12 Oct
2015

Video – Can You Go Viral?

 The world is inexorably moving away from broadcast television. In days of old, viewers across the country would sit down together in their tens of millions to watch the most popular TV programmes of the time.
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