Old System
12 Jul
2022

Why Tech Projects Go Wrong

 I have been involved in a lot of tech projects across the years. I take a rigorous approach to projects that involve introducing new technology to a business. The idea is to reduce the inherent risk and this has worked well.
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Clocks
27 Apr
2022

When is the time right for new tech?

 There is no getting away from the fact that updating your travel business’s tech is a pain in the neck, but how do you know when the time is right and you need to take the plunge?
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Voice
06 Jan
2020

Voice – The New Super Aggregator

 With a New Year starting it’s always fun to look ahead at what technology might be bringing us. One of the most exciting tech developments over the last few years has been the rise of voice devices.
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Monarch
25 Sep
2019

Thomas Cook and Butterflies

 It’s about two years ago that my Monarch Airlines tickets became worthless when the Monarch Travel Group collapsed. I wasn’t too badly off.
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Video Killed The Radio Star
29 Jan
2019

Video Killed the Radio Star

 Retailers need to sell where the customers are. Wind back quite a few centuries and markets would probably have been the predominant shopping channel. As towns built up, the high street came to dominate as a convenient place to shop. Then came the shopping centres.
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Library
21 Aug
2018

Information Banks - A Vision of the Future

 Catalysed by the recent hive of activity surrounding GDPR, a few strands of thought from the past and present have come together in my mind to extrapolate a view on how our personal information might be managed in the far future.
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Smart Tourism
17 Apr
2018

Smart Tourism 2020

 One of the seminar sessions I am running at this year’s Arabian Travel Market is called Smart Tourism 2020.
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Sophia
16 Mar
2018

Losing your Voice

 I have been doing some research for a presentation that I will be giving next month. I am going to be talking about our future customers – Generation Z.
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Blockchain
18 Feb
2018

At last a use for Blockchain

 I don’t know about you but I have been to quite a few presentations on blockchain and read plenty of articles on the subject. I now think I understand what blockchain is all about, but no one has proposed an application for the technology within the travel industry that would be properly useful.
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Sell By
11 Sep
2017

Service beyond the Sell By Date

 A recent study by Carlson Wagonlit Travel has discovered that business travellers tend to take four technology devices with them on trips. The survey of more than 1,900 business travellers found that, on average, they carry four different types of technology (mobile phone, tablet, laptop, etc.), with the smartphone being the one “travel tool they can’t live without.”
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