Library
21 Aug
2018

Information Banks - A Vision of the Future

 Catalysed by the recent hive of activity surrounding GDPR, a few strands of thought from the past and present have come together in my mind to extrapolate a view on how our personal information might be managed in the far future.
Read More
Sophia
16 Mar
2018

Losing your Voice

 I have been doing some research for a presentation that I will be giving next month. I am going to be talking about our future customers – Generation Z.
Read More
Gdpr
19 Jul
2017

GDPR – Four Letters and a Headache

 Just when we were getting used to the Data Protection Act 1998, along comes its replacement, the General Data Protection Regulation. It is designed to harmonise data privacy laws across Europe, to protect and empower all EU citizens’ data privacy and to reshape the way organisations across the region approach data privacy.
Read More
Profit
13 Dec
2016

Is Total Profit Management the Way Forward?

 I have frequently said that travel is no more than information at the point of sale. When a customer buys travel it is just information on a computer. It does not yet exist. Interestingly, the appeal of the product can grow or shrink depending on the date it will actually be consumed. A room night in Sydney with a view of the New Year’s Eve celebrations has far more appeal than the same room out of season in August.
Read More
Iceland
13 Sep
2016

Could Artificial Intelligence Replace the Travel Agent?

 I like to think that I am online savvy, so when my wife suggested we have a short break in Iceland, my first thought was to get on the web and book everything we needed.
Read More
Trip Planners
18 Jul
2016

The Customer has Arrived

 At the beginning of the month I ran the first of my Genesys Happiest Minds Executive Series seminars in partnership with Happiest Minds. The idea is that we will hold regular seminars exploring the most topical and pressing digital transformation issues that are concerning us in today’s travel industry.
Read More
Vacation Planning
19 Nov
2015

The Two Ps

 I had a busy few days at World Travel Market at the beginning of this month. On Monday, I was moderating the WTM Travel Innovation Summit in Association with TTI and taking part in an Arabian Travel Market Roundtable. On Tuesday, I was running my Genesys Sessions seminars, non-stop from 10:30 to 17:30.
Read More
Am
03 Sep
2015

Is Your Data Secure?

 Did you read the latest Ashley Madison byline? Before the data breach it was “Life is short. Have an affair.” I think it now reads, “Life is going to be shorter when your partner finds out!” Ashley Madison has highlighted just how easily data can be hacked.
Read More