Genesys has assisted many travel, tourism and hospitality organisations including tour operators and travel agents to buy new systems. Most organisations will be replacing their major strategic systems every seven to ten years. This means that there may not be the available resources or necessary skills to manage a project to buy a new computer system.
Moreover, they may be at a substantial disadvantage compared to the suppliers to whom they are talking. The suppliers are very familiar with selling their systems but, for their customers, this will be a very rare occurrence. This may put travel companies at a negotiating disadvantage.
Genesys, on the other hand, is involved in many system purchase projects. We have developed a tried and tested methodology that substantially reduces the risk inherent in buying a new travel or tour operator reservation system.
We are very familiar with negotiation techniques to ensure our clients get excellent value for money.
Our methodology takes you through an eight stage process.