Hotel Receptionist
13 Feb
2017

Robots and Chatbots

In the news this week is the new exhibition starting at the London Science Museum this month. It is called Robots. It will explore humanity’s 500-year quest to recreate ourselves in mechanised form. On display will be a unique collection of over 100 robots, from a 16th-century mechanical monk to the most up to date walking, talking humanoid robots.
Cyber Seat
20 Oct
2016

World Travel Market Tech Events

Once again, I have organised a couple of the technology/digital travel events at World Travel Market this year. I have been doing this for quite a few years. I am one of these people who are quite pedantic about keeping all my electronic files, so I was looking back to see what I had to say in some of my early presentations.
Iceland
13 Sep
2016

Could Artificial Intelligence Replace the Travel Agent?

I like to think that I am online savvy, so when my wife suggested we have a short break in Iceland, my first thought was to get on the web and book everything we needed.
Sydney Nova Scotia
17 May
2016

Telling the customer where to go

Do you remember the story from 2009 of the flying Dutchman? He was looking forward to visiting his family in Wollongong and Tallong, just South of Sydney. Accompanied by his 15 year old grandson, they departed Amsterdam and after a change of planes at Halifax, finally touched down in Sydney. I guess they might have been surprised at how short the journey was as they had arrived in Sydney, Nova Scotia, not Australia. They had booked flights to the wrong place.
Crystalball
16 Mar
2016

Predicting Disruption

Disruption is the buzzword of our times. It is being powered by forward-thinking entrepreneurs who have the vision and tenacity to make their dreams come true.
Floodwindow
12 Jan
2016

The new norm: expect the un-normal

At this time of year, it is always fun to try and predict what significant happenings are going to take place in the coming twelve months. Thankfully, no one bothers to check back at the end of the year to see how wrong one was! One thing I have been saying for a while is that the new norm is to expect the un-normal and this is not going to change for 2016.
Vacation Planning
19 Nov
2015

The Two Ps

I had a busy few days at World Travel Market at the beginning of this month. On Monday, I was moderating the WTM Travel Innovation Summit in Association with TTI and taking part in an Arabian Travel Market Roundtable. On Tuesday, I was running my Genesys Sessions seminars, non-stop from 10:30 to 17:30.
Am
03 Sep
2015

Is Your Data Secure?

Did you read the latest Ashley Madison byline? Before the data breach it was “Life is short. Have an affair.” I think it now reads, “Life is going to be shorter when your partner finds out!” Ashley Madison has highlighted just how easily data can be hacked.
Digital Transformation
02 Jul
2015

Digital Transformation

Over the next few weeks, I will be organising Travel Technology Initiative’s Autumn conference. The title of the event is Digital Transformation. This has got me thinking about what does Digital Transformation really mean and are there any travel industry players undergoing a digital transformation?
Smartwatchcartoon
04 May
2015

A Waste of Time?

British Airways - receive information about your flight’s gate status, with notifications sent direct to your wrist when your gate status changes (available at London Heathrow Terminals 3 and 5 only). Marriott - access Marriott’s mobile app for check-in and checkout. Expedia - Check itineraries for upcoming trips.